Be a Supplier

Welcome to Presto Direct! 
This guide provides everything new suppliers need to register, onboard, list products, fulfil orders, manage after-sales issues, and understand our payment and collaboration model. 
Our goal is to help you complete the entire onboarding process independently, with minimal manual assistance. 

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1. Getting Started

1.1 Registration & Account Setup 

How do I become a supplier on PrestoDirect?

  1. Click "Get started"
  1. Log in or Create a Presto Account 
  1. Complete the Supplier Application Form 
    Fill in: 
    • Supplier Information 
    • Business Details 
    • Required Documents  
  1. Submit for Review 
  1. Verification (within 7 business days) 
  1. Documents reviewed and approved from Presto  

Required Documents

Please prepare and submit the following documents for verification. 

Important: All four (4) documents listed below are MUST requirements. Submission that are incomplete or missing any of these documents will not be proceeded to approve.

  • Business Owner/Director IC
  • Form 9 / Section 17 or SSM Form
  • Form 49 / Section 14 or SSM Form
  • Bank Statement Header

2. SKU Proposal Submission

Once your supplier account is approved, you may submit your initial SKU proposal before attending the onboarding session. 
This allows the Presto Team to conduct a preliminary product and pricing review. 

Submission Process 

1. Log in to your Supplier Dashboard 

2. Download the SKU Proposal Excel Template

3. Complete the SKU Proposal Template, including: 

  • Product information
  • Recommended Retail Price (RRP) 
  • Channel Commission
  • Campaign Price

4. Submit the completed Excel file to the Presto team via  

5. Review & Approval: 

  • Presto Team will review and provide feedback or approval within 7 business days upon receipt of the complete submission. 

3. Presto Internal Review of SKU Proposal (SKU Assessment)

Before any product can go live selling, all submitted SKU proposals will undergo an internal review by the Presto Team. This assessment ensures that products meet our marketplace standards and campaign requirements. 

SKU Review Criteria 

Each submitted SKU will be evaluated based on the following factors: 

  • Product Quality & Category Fit 
    Ensuring the product aligns with Presto’s supported categories and quality expectations. 
  • Market Competitiveness & Pricing Strategy 
    Reviewing RRP, discount structure, and overall market positioning. 
  • Profitability Requirements 
    Verifying that the SKU meets minimum margin and commercial viability thresholds. 
  • Image Standards & Product Description Accuracy 
    Checking image quality, completeness, and clarity of product information. 
  • Compliance & Safety Documentation (if applicable) 
    Ensuring required certifications, or regulatory documents are provided for relevant product categories. 

Review Timeline 

⏳ 7 business days, depending on the number and complexity of SKUs submitted. 

Review Outcome & Communication 

Once the review is completed, the Presto Team will revert with the approved SKU list or required revision feedback via the same communication channel used for submission: 

  • Email submission: 
    The approved SKU list or feedback will be shared via email from md@prestoconnect.io.
  • WhatsApp submission: 
    The approved SKU list or feedback will be shared via Presto Seller WhatsApp: +603 - 2724 3838.

For approved submissions, Presto Team will issue a confirmation message clearly stating the final approved SKU list. 

4. Listing Your Products

Once your SKU proposal has been reviewed and approved by Presto Team, you may proceed to create and submit your products through the Supplier Portal. 

Before You Start 

Before creating your product listing, please ensure that: 

  • Your SKU proposal has been approved by the Presto Team 
  • All required product details, images, pricing, and shipping information are prepared 

Product Listing Steps (Supplier Action) 

  1. Log in to your Supplier Account 
  1. Go to Product & Listing Page 
  1. Create a New Product 
    Click “New Product” to begin SKU creation. 
  1. Complete Product Information 
    Fill in all required fields, including: 
  • Product name and description 
  • Pricing and stock details 
  • Product images 
  • Shipping specifications 
  1. Publish the Product 
    Click “Publish” once the listing is fully completed. 
    (The process ends at the Product Listing → Publish stage for suppliers.) 

Post-Publishing Actions (Required) 

After successfully publishing the SKU in the Supplier Portal: 

  • Inform the Presto Team that SKU creation has been completed 
  • Notification could be sent either via  

Supplier Support Email: md@prestoconnect.io

Presto Seller WhatsApp Number: +603 - 2724 3838

  • Indicate that the SKU has reached Product Listing → Published status 

What Happens Next (Presto Action) 

  • Presto Team will source and distribute the approved SKU across relevant sales channels 
  • The product will be listed LIVE and become visible to buyers 

5. Order Fulfilment 

5.1 Standard Fulfilment Flow 

  1. Order Received 
    Sales Order → To Fulfil 
  1. Review Order Details  
  • Order ID 
  • Acceptance Date & Time 
  • Shipper & Receiver Address 
  • Purchase SKU Order Information 
  1. Accept the Order 

Click “Confirm” after reviewing and accepting the order information. 

  1. Prepare & Pack the Order 
  • Pack the product according to Presto’s packaging standards. 
  • Ensure the correct SKU, quantity, and condition before shipping. 
  1. Update Shipping Information 
  • Enter the Tracking Number and Tracking URL in the system. 
  1. Ship Out the Order 

Dispatch the order to the courier. 

  1. Mark Order as Fulfilled 
    • Sales Order → To Fulfill → Manage Order 
    • Click “Mark As Fulfilled” once the order has been shipped. 

Important Fulfilment Timeline 

⚠️ Orders must be updated and marked as fulfilled within 30 calendar days from the order acceptance date. 
If no fulfilment update is made within this period, the order will be automatically cancelled by the system. 

How will I be notified of new orders? 

  • Dashboard notifications 
  • Email notifications 
  • WhatsApp notifications 

5.2 Delivery Requirements 

The Supplier shall fulfil all orders within the following timelines: 

  • West Malaysia (WM): within seven (7) Business Days from order confirmation; 
  • East Malaysia (EM): within seven (7) to fourteen (14) Business Days from order confirmation. 

6. After Sales Service: Return | Replacement | Cancellation 

6.1 Return & Replacement Obligations 

The Product Partner (Supplier) is solely responsible for managing all return and replacement requests when the issue is caused by any of the following: 

Eligible Return & Replacement Scenarios 

  1. Product Defects 
    • Damaged items 
    • Expired products 
    • Faulty or non-functioning goods 
  2. Incorrect Fulfilment 
    • Wrong product sent 
    • Incorrect variant (size, colour, model, etc.) 
    • Quantity mismatch 
  3. Delivery Issues Attributable to Supplier or Carrier 
    • Late delivery caused by supplier error 
    • Failed delivery due to carrier non-performance arranged by the supplier 

In the above cases, the supplier shall maintain the end-to-end returns and customer service process and bear all related costs. 

Fulfilment-related enquiries must be responded within 3 business days, unless otherwise agreed. 

Return & Replacement Process 

  1. Presto Customer Service (CS) will notify the supplier of the return or replacement request. 
  1. The supplier must review and confirm the issue within the stated response timeframe. 
  1. Upon confirmation: 
  • Arrange product return or replacement as required. 
  • Provide tracking details (if applicable). 
  1. Update the order status accordingly once completed. 

6.2 Order Cancellation Workflow 

We understand that unforeseen circumstances, such as items being out of stock, may occur.

Cancellation Steps 

  1. Raise Cancellation Request 
    The supplier must contact Presto Customer Service Team to request cancellation. 
  1. Buyer Confirmation 
    Presto CS will coordinate with the buyer to obtain confirmation and acknowledgement. 
  1. Order Closure 
    Once buyer confirmation is received, the order status will be updated to “Closed” in the system. 

Important Notes 

  • Suppliers are not permitted to cancel orders without Presto Customer Service Team involvement. 
  • All cancellation requests are subject to buyer acknowledgement. 
  • Failure to respond or comply with after-sales obligations may affect supplier performance evaluation. 

7. Payment & Finance 

7.1 Monthly Payment Cycle 

Presto follows a monthly settlement cycle to ensure transparent and timely payments to Product Partner (Supplier). 

  1. Monthly Settlement Report Generation 
    • In the 1st week of every month, the system will automatically generate a Monthly Settlement Report. 
    • The report will be sent via email. 
    • Only orders that have been successfully received by buyers and have a status of “Completed” are included in this report. 
  1. Supplier Review & Reconciliation (Within 7 Business Days) 
    • Suppliers are required to review the Monthly Settlement Report within 7 business days. 
    • Once confirmed, suppliers should issue and submit their invoice via email based on the reported amounts. 
    • If there are any discrepancies, suppliers should raise them within this review period for reconciliation. 
  1. Presto Payment Timeline 
    • Upon receipt of the supplier’s confirmed invoice, Presto will process payment within 30 calendar days. 
    • Payment status can be followed up through the finance contact channels if required. 

7.2 Shipping Fee Reimbursement 

Shipping fee are 100% reimbursed and the amount will be included into Monthly Settlement Report 

Important Notes 

  • Late invoice submission may result in delayed payment. 
  • Any discrepancies should be raised during the reconciliation period. 
  • Incomplete or incorrect invoices may be returned for revision. 

8. Supplier Support  

For any enquiries related to your supplier account, orders, payments, or platform operations, please reach out to our support team: 

  • Presto Seller WhatsApp Number: +603 - 2724 3838 
    • Response time: Typically within 20 minutes during business hours 

Tips: Use email for detailed requests or attachments, and WhatsApp for quick questions or urgent issues. 

9. About Presto 

Who Are We? 

Presto is Malaysia’s First and Largest Multi-Loyalty Points Redemption Ecosystem. As a full-service loyalty points-to-ecommerce redemption platform, Presto transforms how loyalty issuers, consumers, and merchants engage with rewards by enabling the seamless use of multiple loyalty points as a form of digital currency. Users can combine points from various programs to access a wide range of products, services, and experiences – making rewards more accessible, meaningful, and impactful. 

10. Additional FAQ  

Can I update prices anytime? 

Yes, but approvals may be needed depending on discount structure. 

What if I need to upload 1,000+ SKUs? 

Bulk upload is not supported at the moment, but will be available in the future.